Skip to main content

3.9 Browser permissions

The first time you make a call using a new browser, H2H will ask for permission to access your microphone. Click Allow to enable microphone access and make calls.

If you block microphone access or no microphone is connected, the call may fail with the message “Something went wrong while using media devices.”

To resolve this issue, click OK, allow microphone access by clicking the padlock or camera icon in your browser's address bar, and try the call again.

Checking Browser Permissions​

H2H uses browser permissions to support calling and meeting features. You can check and test these permissions under Permissions in H2H.

  • Microphone access (Required): Allows H2H to use your microphone for calls.
  • Camera access (Recommended): Allows you to use your camera for video calls.
  • Screen sharing (Recommended): Allows you to share your screen during calls and meetings.
  • Notifications (Recommended): Allows H2H to send notifications.
  • Sound before you click (ringtones) (Required): Allows H2H to play sounds immediately, including ringtones after the browser reloads.
  • Pop-up windows (Required): Allows H2H to open meetings and pop-out calls in separate windows.
  • Copy to clipboard (Recommended): Allows you to copy messages to your clipboard.
  • Choosing a speaker (Recommended): Allows you to select the speaker or headset used for audio.
  • Full screen (Recommended): Allows you to view meetings in full-screen mode.