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3.6 Adding a second call, swapping and merging

Add a call from the dialer or Contacts​

  1. During a call, click Add Call. Your current caller is put on hold automatically.
  2. On the Dialer tab, type the extension or number and click Call. Or open the Contacts tab and pick a colleague.
  3. The new call appears under Active Call, and your first caller appears under Hold Calls (1).
Figure 3.14 The Add Call panel
Figure 3.15 Entering the second number
Figure 3.16 The second call ringing while the first is on hold

Swapping between calls​

Click Swap under Hold Calls to switch between the two people. The person you were talking to goes on hold and the other becomes the active call. When two calls are open, the controls appear as a row of icons above the call list: Mute, Hold, Transfer, Keypad and Add Call.

Figure 3.17 Two calls after swapping

Merging calls into a conference​

Once the second person has answered, a Merge button appears next to Swap under the held call. Click Merge to join everyone into one conference call.

Figure 3.18 Two answered calls, with the Merge button

The panel then shows Active Conference Calls and a Conference list with the number of people, for example Conference (2). The controls above the list are Mute, Keypad and Add Call (to bring in another person).

Figure 3.19 A conference call
  • Click Split next to a person to take them out of the conference.
  • Click the small red icon next to a person to hang up on only that person.
  • Click the large red button to hang up.
tip

Merge soon after the second person answers. A call left on hold for a long time can drop.

note

Merge is available when your account has the conference permission and both calls are with people. It does not appear for calls to the voicemail service.