1. Introduction
Calls, chat and meetings in one place. A step-by-step guide to every part of the H2H web app and the Workspace Settings portal.
- Web app version: 6.1.2
- Date: November 2026
Hello2Hello (H2H) brings your business phone, team chat and video meetings together in one browser app, so your team can work together from anywhere. This manual covers every part of the H2H web app step by step. It also covers the Workspace Settings portal that administrators use to manage the organisation and its phone system.
| Module | What you use it for |
|---|---|
| Phone | A pop-up dialer for calling any extension or outside phone number. During a call it gives you mute, hold, keypad, transfer, add call, swap and merge. |
| Calls | Review call history and voicemail, browse the company directory, call colleagues back and choose your outgoing caller ID. |
| Chat | Send direct messages and group messages, share files, react with emoji, mention colleagues, pin important messages and start calls from a conversation. |
| Meeting | Schedule, start and join secure video meetings with screen sharing, chat, reactions and cloud recording. |
| Workspace Settings | The administrator portal (Business Voice). Manage the tenant, users, activity log and the complete phone system: numbers, extensions, groups, IVR menus, office hours, voicemail and call logs. H2H Admin Guide |