Skip to main content

2.1 Signing in

  1. Open your organisation's H2H web address in your browser (for example https://hello2hello.co.uk/app).
  2. Enter your Username and Password. Click the eye icon in the password box to show or hide what you typed.
  3. Click Login or press Enter.
Figure 2.1 The H2H sign-in screen
OptionWhat it does
Forgot password?Send you instructions to reset your password.
OTP LoginLets you sign in with a one-time passcode sent to your email instead of your password.
Join MeetingLets you join a meeting with a meeting ID without signing in. This is useful for guests.
note

The build number of the app is shown in the bottom-left corner of the sign-in page. Quote it when you contact support.

Forgot your password​

  1. On the sign-in screen, click Forgot password?.
  2. Enter the email address registered on your H2H account (your work email).
  3. Click Reset. Follow the instructions in the email you receive to set a new password, or click Cancel to go back.
Figure 2.2 Resetting a forgotten password

Sign in with a one-time code (OTP)​

  1. Click OTP Login on the sign-in screen.
  2. Enter your email address and click Send OTP.
  3. Enter the one-time code from your email to sign in. Click Back to Username login to use your password instead.
Figure 2.3 Signing in with a one-time code

Join a meeting as a guest​

Guests do not need an H2H account to join a meeting.

  1. Click Join Meeting on the sign-in screen.
  2. Enter the Meeting ID you were given and click Join.
  3. On the preview screen, check your display name, choose whether your mic and video are on, then click Join.
  4. If the host admits people manually, you will see a waiting screen until the host lets you in.
Figure 2.4 Entering a meeting ID as a guest

The left side of this screen has two more links. New Meeting takes you to the sign-in form, because you need an H2H account to start a meeting. Already a member? also returns you to the sign-in form.

tip

If someone sent you a meeting link rather than an ID, simply open the link. It takes you to the meeting launch page described in section 6.5.