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4.1 Reading the Users list

ColumnMeaning
NameThe person's first and last name. Clicking the name does not open the user; use the pencil icon in the Action column (section 4.3).
User NameThe name the person signs in with. It cannot be changed after the account is created.
Mapping ServiceThe phone extension (SIP account) linked to the person. A green dot means their phone or app is registered and can receive calls; a yellow dot means it is not registered at the moment (for example they are signed out).
RolesUser or Tenant Admin.
ActionDisable / Enable, the pencil (edit) and the X (delete).

Choose Rows per page (10, 25, 50 or 100) and use the page numbers at the bottom right to move through the list.

Searching for a user​

  1. Click in Search users... and type part of a name or user name.
  2. Press Enter. The list is filtered only when you press Enter, not while you type.
  3. To show everyone again, click the X at the right of the search box.
Figure 4.2 Searching the Users list (press Enter to search, X to clear)
RoleWhat it allows
userUses the H2H web and mobile apps: calls, chat and meetings. Cannot open the Business Voice portal.
admin (Tenant Admin)Everything a user can do, plus full access to this portal to manage the tenant, users and the phone system.