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4.4 Linking a user to an extension (Mapping Service)

The Mapping Service tab connects the H2H account to the person's SIP account (extension), so that the H2H Phone module can make and receive calls for them.

Figure 4.6 The Mapping Service tab, with the result of Test
FieldWhat to enter
SIP User Name *The extension number, for example 1015. It must match a SIP account in PBX Manager > SIP Accounts (chapter 12).
SIP PinThe SIP account password. Click the eye icon to show it.
TestCheck the SIP credentials you have entered. The link changes to Testing… and then a message appears at the top right: Success - Registration test succeeded if the extension and PIN are correct.
note

Any changes made to the mapping service details mentioned here may affect the registered devices connected to this SIP account.

  1. Open the user and click the Mapping Service tab.
  2. Enter the SIP User Name (extension) and SIP Pin.
  3. Click Test to check the details, then click Save Changes.
  4. Ask the user to sign out of H2H and sign in again. In the Users list the dot next to their extension turns green when their app has registered.