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1. About this guide

A complete, step-by-step guide to managing your organisation, its users and its business phone system from the Business Voice administration portal.

The Business Voice portal is the administration console for Hello2Hello (H2H). Workspace administrators use it to look after the organisation (the tenant), the people who use H2H, and the complete business phone system (the PBX) that sits behind the H2H Phone and Calls modules.

This guide explains every screen of the portal in the order you meet it. Each chapter shows a screenshot of the screen, explains what every part does, and gives numbered steps for the common jobs. Chapter 16 brings the pieces together into complete, end-to-end tasks such as onboarding a new employee or setting up a main number with a menu and office hours.