7.4 Features tab
The Features tab shows the user's calling features as cards. Each card shows whether the feature is Enabled or Disabled. Click a card with an arrow (>) to open its settings; Call Recording and Missed Call Alert have a toggle directly on the card. Hover over the (i) icon on a card for a one-line description.
| Feature | What it does |
|---|---|
| Caller ID | The number people see when this user calls out. |
| Call Forwarding | Sends this user's calls somewhere else: always, or only when they cannot take them. |
| Hot Desking | Lets this user sign in at any desk phone and have their calls follow them. |
| Voicemails | Takes a message when this user cannot answer. |
| Find Me Follow Me | Rings this user's own devices one after another instead of all at once. |
| Fax Box | Gives this user a number for sending and receiving faxes. |
| Outgoing Call | Which kinds of outside calls this user is allowed to make. |
| Local Dialling | Let this user dial numbers the way they are written locally. |
| Call Recording | Records this user's calls (toggle on the card). |
| Missed Call Alert | Emails this user when they miss a call (toggle on the card). |
Every feature dialog has Cancel and Save buttons. Changes take effect as soon as you save.
Caller ID
Switch on Enable and choose the Phone Number this user should show when they call out. The list only contains the numbers assigned to this user (chapter 15). If Caller ID is disabled, the company caller ID from General Settings is used.
Call Forwarding
Call forwarding sends calls to another user or an outside number. A call is forwarded only once: if you forward to a user who also has forwarding on, the call stops with them.
| Option | What it does |
|---|---|
| Forward all calls | Every call goes straight to the destination. The user's own phones will not ring. |
| Forward to | Choose A User (then pick the user from the list) or An outside number (then type it in the Forward Number box, with its country flag). |
| Require key press | The person answering the forwarded call must press a key to accept it. This stops calls being lost to a mobile voicemail. |
| Forward direct call only | Only calls dialled directly to this user are forwarded, not calls from groups or queues. |
| Keep original caller ID | The forwarded call shows the callee forwarded user’s caller ID original instead of the actual callers number. |
| Conditional call forwarding | The user's phones ring first; the call is forwarded only if they do not answer (Forward on no answer) or are busy (Forward on busy). Each condition has its own Forward to choice. |
| Ring time before forwarding (seconds) | Shown under Forward with no answer. How long the user's phones ring before the call is forwarded (20 seconds by default). Keep it short, or callers may hang up first. |
Forward on no answer and forward on busy apply only to calls made directly to this user. Calls that come through a group or queue follow that group's own settings.
Hot Desking
Switch on Enable and set a Desk ID and Password (numbers only, 4 to 6 digits). The user can then sign in at any shared desk phone with feature code *11 and sign out with *12. User can enable/disable the hot desk feature by using *13 feature code.(This is the default feature codes. These can be modified at General settings->Feature codes tab
Voicemails
Switch on Enable to give the user a voicemail box. Tick Send Voicemail to Email to email each new message to the user's email address. By default Voicemail feature will be enabled for a newly added user.
Find Me Follow Me
Switch on Enable Feature. Each of the user's devices is listed (for example 1010 SIP). Switch on the devices to include and drag the slider to set when each one starts and stops ringing, from 0 to 120 seconds after the call arrives. For example, ringing the desk phone from 0 to 20 seconds, then the mobile from 20 to 40 seconds.
Fax Box
Switch on Enable and choose the fax Number. Faxes sent to this number are converted to emails and sent to the user's email address. If no number is free, click ADD FROM SPARE to take one from the workspace's spare numbers.
Outgoing Call
Controls which outside calls the user may make. Switch Local on to allow calls within the country and International on to allow calls abroad. Switch International off to prevent costly international calls. Here the default local country will be the country set during the creation of the tenant.
Local Dialling
Choose the user's country under Select Country. The list has a search box and lists all the supported countries. The user can then dial local numbers without the international prefix, and the system adds the country code.
Call Recording and Missed Call Alert
Use the toggle on each card. Call Recording records this user's calls; Missed Call Alert emails the user when they miss a call.