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15.1 Numbers tab

The left column lists every number with its label and where it is routed, for example "Users · Tim Cook", "Ivrs · sanity_ivr" or "Groups · Hello". The number used as the company caller ID is marked Company caller ID. Use Search numbers to find one. Click a number to see its details on the right.

Figure 15.1 Managing a phone number
PartWhat it does
Number headingThe number, its current destination (for example Tim Cook), the Telco (carrier account, for example helloadmin) and the Tenant.
Label"A friendly name shown across the portal", for example Tim Cook's number.
Assign to"Choose where calls to this number are routed": User, Voicemail, Groups, Office Hours, IVR or Fax. The selected card is highlighted.
Select Target EndpointThe specific user, voicemail box, group, schedule, IVR or fax box. When you click a different card, this list resets to Select an option so you can choose a destination of that type.
Unassign Number (red, at the bottom)Removes the routing so the number becomes spare. Scroll down the right-hand panel to see it (Figure 15.2).
Save changesApplies the new routing.
Figure 15.2 The bottom of the panel: Unassign Number and Save changes
  1. Click the number in the left column.
  2. Type a Label that describes the number.
  3. Under Assign to, click the type of destination, for example IVR.
  4. Choose the destination in Select Target Endpoint.
  5. Click Save changes. New calls to the number follow the new routing straight away.
Important

Changing where a number points takes effect immediately for all callers. Make changes to busy numbers outside opening hours where possible, and test by calling the number afterwards.

note

To change which number is the company caller ID, use General Settings > General > Caller ID (section 6.2).