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9.6 Creating, disabling and removing an IVR

  1. Click + Add New IVR at the top right. A blank IVR page opens (Figure 9.6). Click Back to return without saving.
  2. Enter the IVR Name and choose or create the greeting (sections 9.1 to 9.3).
  3. For each option, choose the key in Select number... and the destination in Select route.... Click + Add for more options, or the bin icon to remove one.
  4. Click Save. Then set the Fall Back tab.
  5. Point a phone number to the IVR (chapter 15) or use it as a route in Office Hours (chapter 10).
Figure 9.6 A new, blank IVR

To disable or delete a menu, select it and open Actions at the top right: switch Enable off (this takes effect straight away), or click Remove IVR.

Figure 9.7 The IVR Actions menu