9.5 Fall Back tab

The Fall Back setting decides what happens when a caller presses a key that is not in the menu, or presses nothing before the menu times out ("Define the routing destination if the caller types an invalid digit option or if input times out."). Maximum of 3 invalid input can be provide before routing to fallback target. Choose None (Hang up / Disconnect) or a destination from the same five categories as the key routes (USERS, GROUPS, IVRS, VOICEMAIL, OFFICE HOURS), and click Save.

Figure 9.5 The Fall Back tab

tip

Never leave Fall Back on hang up for your main menu. Send these callers to reception or a general group so that nobody is cut off.