6.5 Blocked Numbers tab

Use blocked numbers to stop unwanted callers reaching the workspace. The list shows each rule's Value, Type, Reason and Actions (edit or delete). Use Search Blocked Number to find a rule.

Figure 6.6 The Blocked Numbers list (no rules yet)

Adding a block rule

1. Click + Block Rule.
2. Choose the Block Type (see the table below).
3. Enter the number, prefix or country. For numbers, choose the country flag and type the number after the country code.
4. Type a Reason, for example "Repeated sales calls". This helps other admins understand the rule later.
5. Click BLOCK.

Figure 6.7 The Block Number dialog

Block type	What it blocks and what you enter
Block number	One specific phone number. Enter the number (with its country flag) and a Reason.
Block Prefix	Every number that starts with the digits you enter. The dialog gives an example: "Type +1 732 for blocking all calls from the United States with area code 732" (Figure 6.8).
Block a Country	All calls from one country. Choose it in the Select Country list.
Block Anonymous	Calls that withhold their caller ID. The dialog asks Block All Anonymous Calls? and explains that these callers show as BLOCKED or PRIVATE CALLER (Figure 6.9).

Figure 6.8 Block Prefix, with the example of an area-code block

Figure 6.9 Block Anonymous

Click Cancel to close the dialog without adding a rule.