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16.1 Set up a new employee

  1. Create the account: Tenant > Users > + Add New User (4.2). Give the user role only, unless they are an administrator.
  2. Create or choose an extension: PBX Manager > SIP Accounts > + Add SIP Account, assigned to the new user (12.1).
  3. Link the extension to their H2H account: Tenant > Users > user > Mapping Service (4.4).
  4. Give them a direct number if needed: PBX Manager > Number, choose a spare number, Assign to > User (15.1).
  5. Check their features: PBX Manager > Users > user > Features. Make sure Voicemails is enabled and set Outgoing Call permissions (7.4).
  6. Set their voicemail PIN: PBX Manager > Voicemail (13.1).
  7. Add them to the right groups: PBX Manager > Groups > group > Members > Manage Users (8.2).
  8. Send them their user name, password and the sign-in address. When they sign in, the dot next to their extension in the Users list turns green.