11.2 Reading a call record

Each row of the list (Figure 11.1) is one call:

Column	Meaning
Date/Time	When the call started, for example Wed, November 4, 2026 at 11:35 AM.
Type	Inbound, Outbound, Internal or Voicemail.
From / To	The calling and called number or extension, with the user, group or caller name underneath.
Duration	How long the call lasted (minutes:seconds). -- means the call was not connected.
Recording	Play, download and delete buttons for the call recording, when recording was on.
Summary	View Details opens the AI call summary and transcript (section 11.4).
Status	The outcome of the call (see below).

Status	Meaning
Answered	The call was answered.
Cancelled	The caller hung up before the call was answered.
Transferred	The call was answered and then transferred to someone else.
Rejected – Closed hours	The call arrived outside office hours and was rejected by the schedule's routing.