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14.1 IVR tab

The IVR tab ("IVR Keypress Options") lists the greeting files that IVR menus can use, for example Dummy.wav or stop.wav.

Figure 14.1 The Audio Library, IVR tab
ButtonWhat it does
Play (round button)Plays the file in your browser.
Download (arrow)Saves the file to your computer.
XDeletes the file. You are asked to confirm.
+ Add New IVRUploads a new greeting file (below).
  1. Click + Add New IVR.
  2. Type an IVR Name for the file.
  3. Drag the audio file from your computer onto the Drag & drop your audio file area. Only WAV files up to 10 MB are accepted ("Supported format: WAV. Maximum size 10MB.").
  4. Click Add (it becomes available once a file is chosen), or Cancel to close.
Figure 14.2 Adding an IVR greeting file